Terms and Conditions

Removal Company Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Kingston provides removal, packing, storage, and associated services within the United Kingdom. By booking our services you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree, you must not proceed with a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means the person or organisation booking the services and responsible for payment.

We, us, our means Removal Company Kingston.

Services means any removal, packing, unpacking, loading, unloading, transport, storage, or related services provided by us.

Goods means the items to be moved, handled, or stored by us under the services.

Contract means the agreement between you and us for the provision of the services in accordance with these Terms and Conditions.

2. Scope of Services

We provide domestic and commercial removal services, including packing, loading, transport, unloading, and, where agreed in writing, storage and packing materials. The precise scope of services for your move will be set out in our quotation and any subsequent written confirmation.

We do not undertake services that involve the handling or transport of prohibited items, hazardous materials, or waste other than in accordance with applicable waste regulations. We reserve the right to refuse to carry any item that we reasonably consider unsafe, illegal, or unsuitable for transport.

3. Quotations

All quotations are based on the information provided by you at the time of enquiry, including the addresses involved, access conditions, the volume and nature of goods, and any special handling requirements.

Quotations are normally provided as a fixed price for the specified work or, where stated, on an hourly rate basis with a minimum charge period. Any quotation is valid for 30 days from the date of issue unless we state otherwise, after which we may revise or withdraw it.

We reserve the right to amend a quotation or charge additional fees where:

The information you supplied was incomplete, inaccurate, or has changed.

Access to the property or parking is significantly more difficult than advised or restricted.

Additional goods or services are required that were not originally specified.

Delays occur that are outside our control, including delays in obtaining keys, waiting for access, or issues associated with property chains.

You agree that any additional charges reasonably incurred in these circumstances are payable by you in accordance with our payment terms.

4. Booking Process

A booking is not confirmed until you have accepted our quotation in writing and we have issued written confirmation of your booking, which may be by letter or other written form. Verbal quotations or availability indications do not constitute a confirmed booking.

We may request a deposit to secure your booking. The amount of the deposit and the due date for payment will be stated in your quotation or booking confirmation. We reserve the right to release your booking slot if the deposit is not received by the specified date.

You are responsible for checking that the details set out in your quotation and booking confirmation are correct. If any details are inaccurate or change, you must notify us as soon as possible so that we can review and, if necessary, revise the quotation or arrangements.

5. Payments and Charges

Our charges are payable in accordance with the terms set out in your quotation and booking confirmation. Unless otherwise agreed in writing, payment for domestic removals is due no later than the last working day before the move date and payment for commercial moves may be subject to agreed credit terms.

We accept payment by methods stated in our quotation or on our invoices. Cash payments may be subject to limits or additional security checks. We do not accept payment by cheque unless agreed in advance.

If payment is not received by the due date, we reserve the right to:

Postpone or cancel the services.

Charge interest on overdue amounts at the statutory rate allowable under UK law until payment is made in full.

Retain goods in our possession until all outstanding sums, including any storage and administration charges, have been paid.

You remain responsible for all charges, including any additional services or waiting time that arises on the move day, and you agree to pay such charges in full.

6. Cancellations and Postponements

If you wish to cancel or postpone your booking, you must inform us in writing as soon as possible. The date we receive your written notice will determine any applicable charges.

Unless otherwise stated in your quotation, our standard cancellation and postponement charges are as follows.

More than 10 working days before the service date: No cancellation fee, and any deposit paid may be refunded or transferred at our discretion.

Between 5 and 10 working days before the service date: Up to 50 percent of the quoted price may be charged.

Less than 5 working days before the service date or failure to proceed on the day: Up to 100 percent of the quoted price may be charged.

Working days exclude weekends and public holidays. These charges reflect the likelihood that we will be unable to reallocate the reserved resources at short notice.

We may cancel or postpone the services if events beyond our reasonable control make it impossible or unsafe to proceed, including severe weather, road closures, accidents, industrial action, or safety concerns. In such cases we will seek to rearrange the services at a mutually convenient time. Our liability to you will be limited to the return of any prepayments for services not provided and we will not be responsible for consequential losses arising from such cancellation or postponement.

7. Your Responsibilities

You agree to:

Provide accurate and complete information about the goods, access, addresses, and any special requirements.

Ensure that you or an authorised representative is present during the removal to direct the movers and verify items taken and delivered.

Arrange suitable parking and any required permits for our vehicles and to pay any associated charges or penalties arising from a failure to do so.

Ensure that all goods are properly packed, secured, and ready for transport, unless you have booked a packing service.

Disconnect, defrost, and drain appliances and equipment in advance of the move, unless we have specifically agreed to undertake this work.

Remove all valuables, important documents, and items of sentimental or exceptional value from the goods to be moved and keep these in your personal possession.

Comply with all applicable laws and regulations in connection with the move, including waste and recycling regulations, and not present for removal any prohibited or illegal items.

8. Items We Do Not Move

We do not transport or store:

Explosives, flammable or hazardous materials, chemicals, or gases.

Illegal items, stolen goods, or items obtained unlawfully.

Live animals, plants requiring special conditions, or perishable food likely to spoil.

Any other items that we reasonably consider to pose a risk to health, safety, property, or our ability to comply with legal obligations.

If you present such items for removal without our knowledge, you will be solely responsible for any resulting loss, damage, or penalties, and you agree to indemnify us in full for any costs or claims arising.

9. Waste Regulations and Disposal

We operate in accordance with UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been specifically agreed as part of our services and where we are legally permitted to do so.

Where we agree to dispose of items, we will use authorised recycling or disposal facilities in line with our legal obligations. Additional charges may apply for waste transfer, recycling, or specialist disposal, including the removal of mattresses, electrical items, or bulky furniture.

You must not request or encourage us to dispose of waste unlawfully. Fly tipping or unauthorised disposal is a criminal offence. If you instruct us to remove any items that are later deemed to be waste which we were not licensed or authorised to handle, you will be responsible for any costs, fines, or claims that result.

10. Our Liability

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the following conditions and limits.

We are only liable for loss or damage that is caused by our negligence or breach of contract and which is reasonably foreseeable. We are not liable for loss or damage arising from circumstances beyond our reasonable control, including, but not limited to, acts of nature, fire, flood, adverse weather, road conditions, war, terrorism, riots, or industrial action.

Unless otherwise agreed in writing, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable market value of the goods or the cost of repair, subject to any cap specified in your quotation or our insurance terms.

We are not liable for:

Loss of or damage to items packed by you or by third parties, unless there is clear evidence of external damage to the container.

Pre existing damage, wear and tear, or defects in goods.

Loss of, damage to, or corruption of data or records stored on any device or media.

Loss of earnings, profits, opportunity, or other indirect or consequential losses.

Damage caused by atmospheric or climatic conditions, including damp, mould, rust, or infestation, unless directly attributable to our negligence.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be limited or excluded.

11. Insurance

We maintain insurance cover appropriate for a professional removal company. Details of our insurance, including any limits, exclusions, and claims procedures, are available on request. You are responsible for assessing whether our cover is adequate for your needs and for arranging any additional insurance if required.

You must notify us in writing of any item of high individual value before the move so that we can consider whether special handling or additional insurance is required. If you fail to do so, our liability for such items may be limited.

12. Claims and Complaints

If you believe that any goods have been lost or damaged, or if you wish to raise a complaint about our services, you must notify us in writing as soon as reasonably possible and, in any event, no later than 7 days after completion of the services. You should provide a clear description of the issue, supporting evidence such as photographs, and any relevant documentation.

We will investigate your claim or complaint and may request access to inspect any alleged damage. You agree to cooperate with our investigation and with any insurer involved. Failure to notify us within the specified period may affect our ability to investigate and may reduce or extinguish any liability we may have.

13. Access, Parking, and Property Protection

You are responsible for ensuring adequate access to your property for our vehicles and teams. This includes arranging for parking spaces, permits, and, where necessary, providing information about any restrictions such as height limits, narrow roads, or time limited access.

We will take reasonable care to protect floors, walls, and doorways during the move but minor scuffs or marks can occur in the course of normal removals. We are not liable for damage caused by moving items where you have requested that we proceed against our advice due to tight access or other risks, provided we have explained these risks to you.

If we are unable to complete the services due to inadequate access, parking restrictions, or other issues within your control, you will remain liable for the full charges and any additional costs incurred, including waiting time, additional staff, or equipment.

14. Storage Services

Where storage is provided as part of the services, the following provisions apply in addition to these Terms and Conditions.

Goods will be stored in facilities selected by us and may be consolidated with goods belonging to other clients. You must not store prohibited or hazardous items.

Storage charges are payable in advance and continue to accrue until all goods are removed from storage and all outstanding amounts are settled.

If storage payments fall into arrears, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them to recover outstanding charges and costs.

15. Data Protection and Privacy

We will collect and use your personal information only for the purposes of providing and administering the services, handling payments, managing bookings, and complying with legal obligations. We will take appropriate steps to protect your information and will not sell your data to third parties.

We may share your information with insurers, subcontractors, or regulatory bodies where necessary to deliver the services or comply with law. By using our services, you consent to such use of your personal data in accordance with applicable data protection laws.

16. Subcontracting

We may use carefully selected subcontractors to perform some or all of the services. Where we do so, we will remain responsible for the performance of the contract and these Terms and Conditions will continue to apply.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services.

18. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our services. Any updated version will apply to new bookings from the date it is made available. The version of the Terms and Conditions in force at the time of your booking will apply to your contract, unless changes are required by law or agreed with you in writing.

19. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with your quotation and any written variations agreed between you and us, constitute the entire agreement between the parties in relation to the services and supersede any prior discussions, correspondence, or representations. No other terms shall apply unless expressly agreed in writing by us.